DragonVine

We sell collectible and difficult to find toys, and often go to extremes to obtain such sought after items. This is reflected in the price and the price might vary over time. DragonVine does not give price adjustments. If you do wish to return an item, we do not provide return postage labels.

• Webkinz will nto be returned due to the fact they carry a tag that initiates the character's life on the Webkinz site, the possibility of tamperiing prevents returns.

• DragonVine requires  all customers with returns to email first, and we must be notified of the return within 14 days of your receipt of the product.

Our address is:

• It must still be in MINT FACTORY SEALED CONDITION. If a child opens a toy, plays with it, and breaks it, we cannot accept it back.

• If opened and/or unsellable merchandise is returned to us, we reserve the right to deduct up to 50% from your refund. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
• If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us your credit card will be refunded for the shipping or store credit can be issued to you.
• If the return is not due to an error of ours (i.e. - you ordered it and then decided later on tht you do not want it), the buyer accepts full responsibility for all shipping costs plus a 5% restocking fee will be deducted from your refund.
• Packages returned to us marked "Refused," "Undeliverable," or otherwise, are subject to a 15% restocking fee. This is solely to recoup our losses from charges we incur when this happens. If a package is lost or misdirected due to an incorrecly inputted address on the customer's part, DragonVine is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
• For questions regarding products, order delivery, or returns, please contact DragonVine Customer Service at 541-914-0693 or email at shop@dragonvine.com